• • • Customer Support is Important • • •

Why Customer Support is Important?

A voice and non-voice based multi-channel can help your business grow significantly, as all your customers get customized solutions at the time of need. At Minwag, we strive to make a visible difference to your offerings by delivering exceptional customer support experience through telephone calls, e-mails, web chatting sessions, SMS, and various other mediums. Our team of highly professional inbound customer service representatives always makes sure that all your valued customers get with the utmost respect during support interactions. We believe in surpassing customers’ expectations in every service interaction. For us, customer service is much more than just responding to queries. We focus on cultivating long-term relationships with your customers which automatically translates into an increased share of wallet and repeat business for your brand. Our customer service agents are trained to be problem solvers and not just answering agents- a key differentiator between us and other outsourced call centers.

Why Outsource Customer Support Services to Minwag?

  • Higher Customer Satisfaction


  • Multilingual Customer Support


  • Bilingual Customer Service Agents


  • 24*7*365 Assistance

Morden Technology used by Minwag to Support Customer Services

We use cutting-edge technology that supports prompt delivery of exceptional customer service on all the mediums. Our advanced equipment can be easily integrated with your existing platform to effectively streamline your back office operations. We use sophisticated tools that enable call center representatives to view web history of the callers on their ordering website. Our highly skilled technocrats work in collaboration with your IT team to congregate your business objectives and successfully meet your KPIs (key performance indicators). To maintain transparency, we provide timely reports and discuss average call timings, rejection rates, customer conversion rates, etc. Our team integrates real-time calling data into your organization’s existing infrastructure.

• • • How it works? • • •

  • You need a polite, skilled 24/7 customer support provider
  • You pick the best option and pricing plans that suit your business’s needs
  • We start the educational and setup process, including installing on necessary software
  • We are ready to support your customers by recognizing their issued, take into account their emotions and searching for ways to solve their any problems